Freshdesk Integration

Overview

Amity's Freshdesk integration imports tickets from a source Freshdesk system and stores them in Amity’s native ticket objects.

 

Requirements

Before we can enable Freshdesk integration for you, we need you to do a few things:

 

Find your Freshdesk API key

  1. Log in to your Support Portal
  2. Click on your profile picture on the top right corner of your portal
  3. Go to Profile settings Page
  4. Your API key will be available below the change password section to your right

 

Determine your Freshdesk subdomain

  1. Log in to your helpdesk.
  2. Look at the URL in your browser.
  3. It will look like: https://subdomain.freshdesk.com/helpdesk 
  4. Your helpdesk domain is the subdomain in the above URL. 
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