Before we can enable Salesforce Desk integration for you, we need you to do a few things:
- Provide the email address and password of one Desk administrator user.
- Provide the subdomain of your Desk account.
- Decide if you want Amity to import all cases or just cases created by contacts within Amity.
Determine Your Desk Subdomain
The subdomain is the portion of text that appears before the desk.com URL.
For instance, if your Desk URL is mycompany.desk.com then the subdomain is mycompany.