Zendesk Integration

 

Overview

Amity's Zendesk integration imports tickets from a source Zendesk system and stores them in Amity’s native ticket objects.

 

Requirements

Before we can enable Zendesk integration for you, we need you to do a few things:

  1. Provide the email address of one Zendesk administrator user.
  2. Provide the subdomain of your Zendesk account.
  3. Create an API token for Amity.
  4. Decide if you want Amity to import all tickets or only those tickets that were created by contacts within Amity.

 

Determine the email address of an administrator user

  1. Login into the Zendesk agent interface
  2. Goto Admin > MANAGE > People
  3. Click on the admins link that appears below the search bar. This will filter the list of people.
  4. Record the email address of any of the administrator users. 

 

Determine your Zendesk subdomain

  1. Login into the Zendesk agent interface
  2. Goto Admin > SETTINGS > Account > Branding
  3. In the Your Zendesk account name section, look for the URL of your Zendesk account.
  4. The subdomain is the portion of text that appears before zendesk.com. For instance, if your Zendesk URL is mycompany.zendesk.com then the subdomain is "mycompany".

 

Create an API Token

  1. Login into the Zendesk agent interface
  2. Goto Admin > CHANNELS > API
  3. Enable Token Access.
  4. Click add new token.
  5. Enter "Amity" as the label and click Create.
  6. Copy the API token and click Ok.
  7. Click the Save button. This is very important.  If you don't click the save button the API token will not be valid.

 

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