Intercom Integration

Overview

Amity's Intercom integration imports in-app message conversations between Intercom users and admins. The conversations are synchronized every hour and updates are stored in Amity engagements.

 

Requirements

Before we can enable Intercom integration for you, we must grant Amity permission to connect to your Intercom app. Follow the instructions provided below.

 

Grant Amity permission to connect

  1. Login into Amity as an user with administrator authority.
  2. Click the Settings app.
  3. Click Integrations.
  4. Locate the Intercom integration and click the blue Connect button.
  5. Your browser will be redirected to the Intercom page that looks like this:
  6. Click the Connect button.
  7. If successful, your browser will be redirected back to Amity. The blue Connect button on the Intercom will be replaced with a green Connected button.

Notify your Amity Customer Success Manager once you have successfully connected. 

 

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