New first and last name properties
Person objects in Amity now have a first name and last name property. Previously, every person only had a full name property. We made this change to lay the foundation for more personalization features in the future. For instance, many of customers want the ability to address people by their first name in an automated email.
The user interface has been updated to allow you to enter both a first and last name when creating and editing people. The last name property is a required property. The first name is optional.
Help text for account custom properties
You can define help text for account custom properties to provide users with a helpful instructions when they view and edit the account profile. Users can see the help text by hovering over the question mark icon next to the custom property.
The Zendesk ticket satisfaction rating score and comment are now synchronized with Amity.