You can use Amity's email template editors to create a whole range of different email types. Below are the most popular and often-used examples.
This article covers the following sections:
- NPS emails
- Customer marketing emails
- Value emails
The Net Promoter Score is a one-question survey in which you ask your customer “How likely are you to recommend our product to friends or colleagues?”
Customer Success teams pay close attention to NPS is that low because decreasing NPS indicates an existing risk of churn. You can integrate Amity with a customer feedback platform like Wootric to easily automate feedback emails.
For more information on the Wootric integration, click here.
Customer marketing emails
You can also design customer-oriented emails about your product's newest features and updates.
You can send your customers a measure of the value they’re achieving with your software with a value email. This ensures that your customers know what they are achieving from using your software while making you and your customers successful.