The Engagement Analytics report show users the engagements occurring between Amity users and customers.
This report contains the following charts:
- 7 day Engagement Analytics
- Weekly Engagements
- Accounts engaged
7 day Engagement Analytics
The 7 day Engagement Analytics chart displays the total number of engagements that each Amity user has been involved with the last 7 days. Each Amity user is represented by a stacked bar. The bar contains a segment for each engagement method (e.g. total number of incoming emails).
The Weekly Engagements area chart displays the total number of engagements performed in a week by Amity user. Time is displayed on the x-axis. The y-axis represents the total engagement. Each Amity user appears in a separate colour.
The Accounts Engaged chart is another way to show the engagements of account owners. Each column on the bottom represents a company. The coloured dots represent account owners. The higher the dot, the more engagements that account has had. This can help Amity users identify the outliers in their account engagements.