This article covers the basic of person properties.
It includes the following sections:
- Person Type
- Calculated Properties
The type property is a read-only property that is automatically calculated by Amity. The type has three possible values.
|Customer||The person is associated with an account|
|Staff||The person is a staff member (employee of your company)|
|Unknown||The person is neither Staff nor Customer|
The following properties are also automatically calculated by Amity. The values are read-only. You cannot modify these properties.
|Associated Accounts||The number of unique accounts this person is associated with|
|Last active||Date and time of the person's last activity|
|Last activity||Name of the person's last activity|
|Last chat||Date and time of the most recent chat|
|Last engaged||Date and time of the most recent engagement|
|Last incoming email||Date and time of the most recent incoming email|
|Last meeting||Date and time of the most recent meeting|
|Last outgoing email||Date and time of the most recent outgoing email|
|Last phone call||Date and time of the most recent phone call|
|Last ticket||The date and time when the most recent ticket was opened|
|Oldest open ticket||The date and time when the oldest unresolved ticket was opened|
|Open tickets||The number of unresolved tickets|
|Total engagements||Total number of engagements|
|Total tickets||Total number of tickets|