This article covers the basic of person properties.
It includes the following sections:
- Person Type
- Calculated Properties
Person type
The type property is a read-only property that is automatically calculated by Amity. The type has three possible values.
| Person type | Description |
| Customer | The person is associated with an account |
| Staff | The person is a staff member (employee of your company) |
| Unknown | The person is neither Staff nor Customer |
Calculated properties
The following properties are also automatically calculated by Amity. The values are read-only. You cannot modify these properties.
| Property | Description |
| Associated Accounts | The number of unique accounts this person is associated with |
| Last active | Date and time of the person's last activity |
| Last activity | Name of the person's last activity |
| Last chat | Date and time of the most recent chat |
| Last engaged | Date and time of the most recent engagement |
| Last incoming email | Date and time of the most recent incoming email |
| Last meeting | Date and time of the most recent meeting |
| Last outgoing email | Date and time of the most recent outgoing email |
| Last phone call | Date and time of the most recent phone call |
| Last ticket | The date and time when the most recent ticket was opened |
| Oldest open ticket | The date and time when the oldest unresolved ticket was opened |
| Open tickets | The number of unresolved tickets |
| Total engagements | Total number of engagements |
| Total tickets | Total number of tickets |
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