Zendesk Chat

Getting Started

The Zendesk Chat integration allows Amity to pull chats in from Zendesk.

Before we can enable this integration, a Zendesk administrator must create a Client for Amity, and provide the following information to your Amity Customer Representative:

• Client ID
• Client Secret
• Company subdomain

Create a Client in Zendesk Chat

1. Sign in as an admin to Zendesk Chat.

2. In the Dashboard, go to Settings > Account, then select the API tab.

3. Click Add API Client.

4. Complete the following fields:

   • Client Name - The name of your client. This is the name that users will see when asked to grant access to your application
   • Company - This is the company name that users will see when asked to grant access to your application. The information can help them understand who they're granting access to.
   • Redirect URLs - Enter the URL or URLs that Zendesk Chat should use to redirect users after they decide whether or not to authorize your application to access Zendesk Chat.

5. Click Create API Client.

   If the client is successfully created, a dialog appears listing a client ID and a client secret. You'll need both to integrate with Amity.

6. Save the client secret somewhere safe.

   For security reasons, the entire string is displayed only once. After closing the dialog, you'll only be able to view the first few characters.

Use the following values to set up the Client:

Client Name: ChatsToAmity
Company: Amity
Redirect URL: https://script.google.com/macros/s/AKfycbywDls2xPSpjUxNV1KEr6ZXuUxGIKArRaPM3WIjMlbUtAcvh0n1/exec

Send your Customer Success Representative the Client ID and Secret for the new Client, as well as your Zendesk subdomain.
You will receive an email with a link to provide authorization, for read-access to chats. When ready, click on the link: this will provide Amity with authorization to proceed.